Shipping & Delivery Policy

Effective Date: April 24, 2025

We aim to deliver your favourite healthy snacks quickly, safely, and affordably to your doorstep — wherever you are in India. Here's everything you need to know about how shipping and delivery works at The Flavour Farm.

📍 Delivery Coverage

We currently ship to all serviceable pin codes across India.
International delivery is not available at the moment.

🚛 Our Shipping Partner

All orders are shipped via Delhivery, one of India’s most trusted logistics companies.
Once your order is shipped, you will receive:

  • A tracking link via SMS and email
  • Regular updates until the product is delivered

⏱️ Dispatch Time

  • Orders are usually dispatched within 1–2 business days of placement.
  • Orders placed on weekends or public holidays will be processed the next working day.

🗓️ Estimated Delivery Time

  • Metro Cities: 3–5 working days
  • Non-Metro & Remote Areas: 5–7 working days

Note: These timelines are estimates. Delays may occur due to:

  • Logistics issues
  • Festive season rush
  • Weather conditions
  • Remote locations

We appreciate your patience in such cases.

💰 Shipping Charges

  • Free shipping on all orders above ₹499
  • For orders below ₹499, a nominal shipping fee will be applied at checkout (₹49 or as per system calculation)

💵 Cash on Delivery (COD)

  • COD is available for most pin codes.
  • COD orders incur an additional fee of ₹40, which will be added at checkout.
  • We may call to confirm high-value COD orders before dispatch.

📦 Undeliverable or Returned Orders

If an order is:

  • Undeliverable due to incorrect address or phone number
  • Refused by the customer at the time of delivery
  • Not collected within courier hold period

...it will be returned to us. Refunds (if applicable) will be processed after deducting round-trip courier costs.

⚠️ Shipping Restrictions & Delays

In rare cases, delivery may be delayed or restricted due to:

  • Remote or unserviceable pin codes
  • Local lockdowns or natural events
  • High-load seasons like Diwali, Holi, etc.

We try our best to keep you informed of any such delays in real-time.

🙌 Need Help?

If you have questions about shipping, tracking, or delivery: 📧 Email us: support@flavourfarm.in